What We Collect and Store Automatically
When you visit our website we collect information about your visit that does not identify you personally. We record what computer operating system, browser, and web service you are using, including the IP address used to access our site. We also record the date, time, and pages that you visit. If you follow a link to our website from another website, we record the address of that website. Collecting this information helps us make our site more useful to visitors like you.
Other Information We May Collect
When you visit our website, we may request and collect the following categories of personal information from you:
- Contact information (if you choose to provide it through email or a form submission)
- ID's and passwords (if you choose to log in to restricted content areas)
Why We Collect Information
We collect general and/or personal information online so that we can provide you with what you need and want, address security and virus concerns, and improve the usability of our website.
We only use your information for the purposes you intended, to address security or virus threats, or for purposes required by law. See "Choices on How We Use the Information You Provide" to learn more.
For example, we collect information to:
- Respond to your complaints
- Reply to your feedback comments
- Fulfill requests for reports and other information
- Manage your access to restricted areas of our website
Sharing Your Information
We may share personally identifiable information you provide to us online with appropriate representatives within the Department of Transportation, other federal government agencies, or other named representatives as needed to facillitate your request or transaction. In a government-wide effort to combat security and virus threats, we may share some information we collect automatically, such as IP address, with other federal government agencies. Also, in rare situations we may be required to share collected information with authorized law enforcement, homeland security, and national security activities.
Choices on How We Use the Information You Provide
Throughout our website, we will let you know whether the information we ask you to provide is voluntary or required. By providing personally identifiable information, you grant us consent to use this information, but only for the primary reason you are giving it. We will ask you to grant us consent before using your voluntarily provided information for any secondary purposes, other than those required by law.
Information Practices for Children
We do not intentionally collect information from children under the age of 13. If in the future we choose to collect personal information from children, we will comply with the Children's Online Privacy Protection Act (COPPA).
Cookies or Other Tracking Devices
A "cookie" is a small text file stored on your computer that makes it easy for you to move around a website without having to continually re-enter your username, password, preferences, etc.
We only use session cookies (as opposed to persistent cookies). This means that we store the cookie on your computer only during your visit to our website. After you close your browser the cookie disappears.
Securing Your Information
We are committed to properly securing the information we collect online. To help us accomplish this, we take the following steps:
- We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
- We train relevant personnel on our privacy and security measures so that our personnel know what is required for compliance.
- We physically secure the areas where we hold hard copies of the information we collect online.
- We regularly back up the information we collect online to insure against loss.
- We use technical controls to secure the information we collect online as appropriate, including but not limited to: Secure Socket Layer (SSL), encryption, firewalls, password protections.
- We periodically test our security procedures to ensure personnel and technical compliance.
- We employ external access safeguards to identify and prevent unauthorized attempts of outsiders to hack into, or cause harm to, the information in our systems.
Tampering with the FLH website is against the law. Those who try to tamper with it may be punished under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
Disclaimer and Liability Notice
This website and the information it contains are provided as a public service by the FLH. This system is monitored to ensure proper operation, to verify the functioning of applicable security features, and for comparable purposes. Anyone using this system expressly consents to such monitoring. Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other than its intended purposes are prohibited and may result in criminal prosecution.
Restriction of Liability
The FLH makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents of this website and expressly disclaims liability for errors and omissions in the contents of this website. No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents of this website or its hyperlinks to other online resources. Reference in this website to any specific commercial products, processes, or services, or the use of any trade, firm or corporation name is for the information and convenience of the public, and does not constitute endorsement, recommendation, or favoring by the FLH.
If you have any further questions about our online information practices please contact Michael Howell: